18Cat · Policies & information

Delivery and support

A clear handover, with support agreed in advance.

Delivery and acceptance

The project checklist defines deliverables, which may include website pages, agreed files, account handover and instructions. Both parties review pages, links, forms and key device experiences against the agreed scope and record any remaining items.

Revisions and new requests

Revisions within the agreed scope follow the project plan. Additional pages, features, content creation or integrations require confirmation of work, fees and timing.

Maintenance and ongoing services

Agree separately whether maintenance is included, its duration, contact channel, scope and response arrangements. Responsibility for domain, certificate, hosting and platform renewals should also be clear.

Cancellation, delays and refunds

Raise any cancellation or delay as early as possible through the project channel. Refunds, completed work and third-party costs are handled with reference to the project agreement, actual progress and applicable law. This website does not apply a universal automatic refund or charging rule.

For project questions, please use the communication channel agreed for your project.

Learn about this page’s storage and default analytics.

Essential page features Always available
Display, navigation and form interactions. These do not automatically save or send your project details.
Notice acknowledgement Stored locally
After acknowledgement, this browser remembers that you have read the notice for 180 days. It contains no form content and is not consent to advertising or other tracking.
Traffic and performance analytics Loaded by default
Cloudflare cookie-free analytics loads when the page opens, independently of this notice. It does not read enquiry form content and is not used for advertising tracking.